Questions and answers
The questions people ask us most. Anything else, message us on WhatsApp.
How do I book?
Send a request on this site or message us on WhatsApp at +44 20 7946 0000. We'll arrange a free meet and greet and confirm the price and times. We aim to reply within 2 hours during business hours.
Can I book without WhatsApp?
Yes. On the Get a price page, fill in the form and press Book on our agenda. Your request goes straight to our team and we confirm by WhatsApp, phone or email.
Do we meet first?
Yes, always. A free meet and greet at your home: your pet's routine, food, health, vet details and how we get in.
Can I ask a quick question online?
Yes. Press the chat button at the bottom of any page. It answers from our team's own information. Please don't share key codes, payment or personal details in the chat.
Which areas do you cover?
We work across the city and the surrounding districts. Tell us your area and we'll confirm.
Will I get updates?
Yes: after every walk or visit you get a short update with photos.
How many dogs on a group walk?
At most four friendly dogs. Solo walks are available for dogs that need them.
Can you give medication?
Yes, tablets and drops as you show us at the meet and greet. We do not give injections.
What is your cancellation policy?
Please give us at least 24 hours' notice. Same-day cancellations may be charged 50%. If something urgent comes up, talk to us and we'll work it out.
What happens if my pet is unwell?
We call you straight away and, if needed, take your pet to your vet or the nearest emergency vet, as agreed at the meet and greet.
Still have a question?
Message us on WhatsApp and we'll get back to you as soon as we can.